Breast Care Program Manager - Competitive salary & welcome bonus

Job Title: Breast Care Program Manager

Department: Breast Care Centre / Cancer Services

Reports to: Head of Cancer Services

Summary of Breast Program Manager Role

Under the general direction of the Head of Cancer Services, the Breast Care Services Program Manager is accountable for the effective management and delivery of care to patients with breast problems. This position will be responsible for creating systems that facilitate communication, coordination, and collaboration among disciplines in the provision of breast services. The Breast Care Program Manager works within a multidisciplinary team in the provision of these services. This position will provide input into the preparation of budgets; development of marketing plans; and maintaining knowledge of growth, performance and quality/ patient outcomes. The Breast Care Program Manager will effectively communicate with the multidisciplinary, nursing and consultants in planning for change and providing optimal patient care services. This position will act as a resource within the Hospital and to the community in his/her area of expertise. Key responsibilities include patient care, development of systems of care for the program, staff development and education, team building and support of quality improvement programs. The Breast Care Program Manager continually works closely with the Director of Radiology, Director of Clinical Services, Consultant Breast Surgeons, Consultant Breast Radiologists, breast radiographers, interventional radiology, Head of Surgical Services patient services, Pathology, and affiliated staff for the coordination and implementation of new procedures.

Key Role and Responsibilities

• Provide day-to-day direction and coordination of the breast care services program; ensuring the program is oriented towards patient care, comfort, and convenience.

• Plan and coordinate the care of the patient entering the breast care service program for triple assessment or diagnostic services, assisting them through the points of care as appropriate; primary care, medical imaging, general surgery, oncology and other disciplines as needed.

• Monitor flow of patients, work to resolve patient delays, plan and/or create systems that allow for patient to have access to services in a timely manner.

• Demonstrate clinical knowledge by acting as a resource; work with providers and affiliated clinic staff to create a team approach to breast care.

• In collaboration with the Director of radiology and Head of Cancer Service, lead any new project for infrastructure and service growth.

• Facilitate and participate in development of strategic planning and implementation of the Hospital and Cancer Services collaborative goals for breast care services.

• Initiate the development and revision of policies and procedures specific to the breast care services program

• Initiate monthly to quarterly Breast Care Departmental Meeting

• Plan for changes in care by conducting regular meetings with staff, providers, and administration.

• Submit reports as requested which include a summary monthly status and achievement of program objectives and goals.

• Develop, in collaboration with the Oncology Strategic Steering and Breast Care Departmental committee, a multidisciplinary quality improvement program that incorporates patient care standards

• Utilize formal and informal organizational structures across the system to develop and maintain effective working relationships with primary care, radiology, surgery, oncology, radiation oncology, pathology, and any other specialties working in or referring patients to the breast care services program.

• Develop and implement an ongoing process for problem-solving

• Adjust and improve systems as necessary to respond to changing health care environment to meet cost effective quality care.

• Stay abreast of new technology in breast care related equipment and supplies; act as a resource to other disciplines.

• Remain current on new treatments for breast cancer.

• Work with providers and staff to identify issues of mutual concern, solve problems, review staffing plans and overall operation of the program.

• Recruit, orient, and train breast care services staff. Interview and select candidates who have appropriate skills and professional characteristics to match program needs.

• Develop and support an environment in which staff learning is supported and stimulated.

• Act as a consultant and clinical resource to program staff through provision of patient care and coordination of care.

• Plan, establish, and maintain relationships and involvement with affiliate clinical programs as opportunities arise.

• Participate in-patient, family, and staff teaching.

• Develop, implement, and evaluate comprehensive patient education programs that assure quality and appropriateness of care across settings (i.e. inpatient, ambulatory).

• Represent Breast Care and Hospital on appropriate committees and interact with community, regional and national agencies related to breast care services.

• Participate in professional organizations in specialty area and utilize research as the basis for improving patient care.

• Work with the Head of Cancer Service in the development and running of an ANP lead High Risk Clinic.

• Work with the Head of Cancer Services in the development of a wider genetics / genomics program for Hospital including the development and running of a local Molecular Tumour Board.

An overview of Breast Cancer Services at this state-of-the-art Hospital

The aim of the Breast care service at the Hospital is to provide a high standard of treatment and care to Breast Cancer and non-cancer patients.

The Breast care service at the Hospital Cancer Centre shall facilitate patient transition through the various specialities:

• Surgery

• Medical Oncology

• Radiation Oncology

In order that the Breast care service runs efficiently, a member of the core personnel required shall be that of a Breast care Clinical Nurse Specialist (CNS).

As outlined in the O’Higgins Report (2006), the Breast care Clinical Nurse Specialist will provide a quality focused, seamless service for the patient from the point of referral. The Breast care Clinical Nurse Specialist shall work exclusively in Breast care and shall be an integrated part of the team. This specialist nurse will encompass a major clinical focus, which comprises of assessment planning, developing and evaluation of care given to patients and their families in hospital, community and outpatient settings.

Main role, duties and responsibilities of the Breast care Clinical Nurse Specialist:

• To provide specialist knowledge, expertise and care to breast cancer patients.

• To offer advice and support recognising the differences in the psychosocial impact of a breast cancer diagnosis.

• To ensure continual optimal care for inpatients and out-patients and their families.

• To assess, plan, implement and evaluate all aspects of the patient’s physical, psychological and social needs.

• Monitor patients on an ongoing basis, to evaluate outcomes and adjust nursing care practice to ensure optimum co-ordination and delivery of care.

• The Breast care CNS shall provide pre and post operative counselling, fitting of prosthesis both temporary and permanent when required.

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